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Sales and Service Excellence features
Mission and Vision Author -
This
e-news is being sent to share a recent article by mission
and vision author Don Midgett that was selected for publication
in the October, 2006 issue of Sales and Service Excellence
magazine, an upscale professional leadership publication,
with world-class business leaders as contributors (see www.leaderexcel.com).
Mission
and Vision Statements have been crafted for years—with
good reason, since organizations that have mission and vision
statements outperform those that do not. Here are a few
snapshots to show the difference these statements can make:
• A family-owned
inn had operated for three generations without turning a
profit. Within one year of creating a mission and vision
statement, the inn reaped a profit of $500,000.
• Adirector for a
non-profit organization reports: “To see within me the themes
repeating themselves caused me to focus on what I am about.”
As the organization aligned its mission and vision statements
with strategic activities and actions, it increased in size
by 50 percent and more satellite operations resulted, all
sharing a common mission.
• The CEO of a financial
services company recently went through the exercise of developing
mission and vision statements, and he says, “Our company
has benefited greatly. Every company, team, family, couple
or individual should have one.”
When expectations
are not met, these statements are seen as being a waste
of time and money, and an organization continues to function
as it always has. So mission and vision statements are not
solutions—they are tools that must be used by willing and
capable managers and supervisors. Where mission and vision
statements succeed, there is top-to-bottom support. How
can your team be successful if you can't answer the basic
questions, “Why do we exist?” and “Where are we going?”
Mission and vision statements answer these all-important
questions.
Mission statements
are declarations as to why an organization exists and define
the business. Mission statements concentrate on the present
and are a reflection of core competencies—the basic skills
or products provided. Vision statements focus on the future.
They state what you want the organization to be. Vision
statements come from the heart as well as the head. A vision
statement represents a realistic dream and forces leaders
to take a stand for a preferred future. Mission and vision
statements are critical to the success of strategic planning.
A mission statement identifies a starting point or current
state of business, but a vision statement is necessary to
determine the direction that should be pursued. Without
the clarity of vision, your strategic plan—your roadmap
to achieve your vision—may prove useless. A strategic plan
that is not constructed using a mission statement and a
vision statement as the way to set attainable goals for
a foreseeable future usually sends an organization into
planning limbo.
Effective mission
and vision statements also help with decision making, articulate
a reason for being, create team unity, link diverse units,
provide focus and direction, and motivate members toward
a more desirable future Once mission and vision statements
have been developed, they must be continually communicated,
tested, and lived. This ensures that the vision stays alive
and works. By their nature, mission and vision statements
will bring about change, and change is accompanied by costs
and risks. However, rather than fear change, you must embrace
it. Ensure that your mission and vision are properly aligned
so that their benefits can be realized. Be a vision-driven
team rather than a problem-driven company. SSE
Don Midgett
is the managing partner for The Genesis Group, helping organizations
and leaders discover their full potential. Call 805-646-1740
or visit www. missionvisionstatement.com.
ACTION: Be vision-driven,
not problem-driven.
Don Midgett, Author
Mission and Vision Statements: Your
Path to a Successful Business Futur
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